FREQUENTLY ASKED QUESTIONS

1.  PAYMENT METHODS AVAILABLE

Credit and debit cards: VISA, MasterCard and American Express.

Paypal.

 

2.  SHIPPING, CUSTOMS AND RETURNS INFORMATION

This information has been unified at the following link: https://www.bellumwatches.com/en/content/1-shipping-returns

 

3.  CHANGE OR CANCEL AN ORDER

Normally we ship orders within 24h-48h. Consequently, if you wish to change or cancel your order, you must send an email to us with the subject "Change order" or "Cancel order" indicating the reference of itself and what you want, to info@bellumwatches.com before your order has been shipped.

 

4.  I HAVE NOT RECEIVED CONFIRMATION OF MY ORDER

If you can’t find the confirmation email in your inbox, it may have been moved by an antispam filter or by an email rule; make sure to check your spam, unwanted email, recycle bin, deleted items or file folders to confirm. If you haven’t received the email, we suggest you to contact our customer service.

 

5.  SHIPPING TRACKING

After receiving the email that confirms your order has been sent, you will receive another email in the next few hours with the necessary instructions to do the tracking.

 

6.  LEGAL WARRANTY

All our watches offer a 24-month guarantee (2 years) from the actual acquisition of the watch through our website (www.bellumwatches.com), which covers defects in materials and workmanship (“defects”) existing at the time the watch is purchased.

This warranty does not include:

• Battery life.

• Normal wear and aging (e.g. scratched glass, alteration of strap colour and/or material).

• Damage to any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, marks, broken glass, etc.), incorrect use of the watch and failure to observe the usage recommendations to maintain its watertightness.

• Defects caused by contact with corrosive acids or other products.

• The strap and its wear derived from normal use and aging.

 

7.  WATER RESISTANCE  5 ATM / 50 METRES*

Our watches are resistant to all types of water activities excluding diving.

*The water immersion values in metres are equivalent to the degree of excess pressure applied during tests according to ISO 22810.

Usage recomendations to keep your watch watertightness:

• Make sure the crown is fully closed by pressing firmly on it before allowing your watch to make contact with water, steam or moistness.

• Do not move the crown when the watch is in contact with water, steam or moistness.

• Rinse the watch with running water after bathing in the sea.

• Dry the watch every time it gets wet.

• Do not expose your watch to extreme temperatures or sudden changes.

• Avoid using your watch in a Turkish bath or sauna.

• Do not immerse the watch in hot water.

 

8.  HOW TO TAKE CARE OF THE LEATHER STRAP

We recommend that you follow these steps to keep the leather strap of your watch in good condition:

• Avoid contact with water and moist items to prevent discoloration, accelerated wear and deformation.

• Avoid prolonged exposure to sunlight to prevent discoloration.

• Remember that the materials used in BELLUM® straps are mostly permeable, avoid contact with oily substances and cosmetic products.

 

9.  BATTERY LIFE

The battery provides the watch with the necessary power for 2 - 3 years.

 

10.  WHERE TO BUY BELLUM® PRODUCTS

Currently the sale of BELLUM® products is carried out in 70 countries through our official online store - www.bellumwatches.com -, guaranteeing the quality of the service and a fair price for our customers.

 

11. FEEDBACK

From BELLUM® we want to know if you have had any problem with your order. Your feedback is very important to us as it allows us to improve day after day and offer to you a service of the highest quality.

You can send your experience to us, criticism, suggestion or simply your opinion about the service or products, sending an email to us to info@bellumwatches.com with the subject "Feedback". We will be happy to read about you.

 

12.  HOW TO APPEAR IN @BELLUMOFFICIAL

If you have acquired some of our products and if you wish to have the opportunity of appearing at @BellumOfficial and be an inspiration towards our followers, submit your own photograph under the hashtag #WeAreBellum in Instagram or Facebook and tag @BellumOfficial.

We will choose and publish our favorite photos, making sure to mention their profile.

 

13.  REVIEWS OF OUR BRAND

In the following links you will find reviews and opinions about our products, published in blogs and digital magazines:

- "Relojes Asequibles" (Spanish Language): https://relojesasequibles.wordpress.com/2018/08/31/review-bellum-watches-decem-black-sorteo/

- "MensAndBeauty" (Spanish Language): https://mensandbeauty.com/relojes-hombre-baratos-marca , https://mensandbeauty.com/mejores-pulseras-hombre