SHIPPING AND RETURNS

SHIPPING

We currently ship to 70 countries. Below you will find a list that includes all the countries arranged alphabetically for easy location, as well as carriers and corresponding delivery times.

The delivery times are shown in working days and must be considered once the order has left our warehouse. These times are an estimate and may vary due to factors beyond our control, such as delivery addresses with errors, the calendar of holidays and the saturation of shipments on certain dates (such as Christmas), unforeseen events of the carrier, and especially, due to the efforts Customs.

For most shipments, we will use the corresponding carrier shown in the list, but in certain cases, we may use an alternative carrier in order to guarantee the best possible service. This will not affect the delivery time or the cost of the service.

Shipping cost:
- Orders over € 45,00 (taxes included in the European Union): Free express shipping.
- Orders below € 45,00 (taxes included in the European Union): € 9,00 (taxes included in the European Union).

 

CUSTOMS INFORMATION

We ship all orders from our warehouse in Huelva (Spain, Europe). Unfortunately, we do not control the taxes and/or customs duties to which the shipments may be subject. The customer will be responsible for paying additional charges for customs clearance outside the European Union. In most cases, the fees are charged at the time of delivery of the package. Customs policies are different in each country, so we advise you to contact your local customs office for more information about possible additional costs. We also warn you that international shipments are subject to inspection and opening by the customs authorities.

 

If you have any questions regarding the shipping of our products, please contact our customer service department before placing an order and complete the payment. You can do it from the "contact" menu form, or by sending us an email to info@bellumwatches.com. In both cases, we will solve your query as soon as possible.

 

COUNTRY - CARRIER - DELIVERY TIME

 • Albania - Correos Express International - 3-4 days

 • Andorra - TNT Economy - 4-6 days

 • Australia - DHL Express - 3-5 days

 • Austria - UPS - 4-5 days

 • Bahrain - StarPack Express - 4-6 days

 • Belgium - UPS - 4-5 days

 • Bulgaria - StarPack Express - 3-4 days

 • Canada - DHL Express / FedEx - 3-5 days

 • Chile - Zeleris - 3-5 days

 • China - StarPack Express - 7-10 days

 • Colombia - Zeleris - 3-5 days

 • Costa Rica - Zeleris - 3-5 days

 • Croatia - Correos Express International - 2-5 days

 • Cyprus - StarPack Express - 3-4 days

 • Czech Republic - Correos Express International - 4-5 days

 • Denmark - UPS - 4-5 days

 • Dominican Republic - Zeleris - 3-5 days

 • Ecuador - Zeleris - 3-5 days

 • Egypt - StarPack Express - 4-6 days

 • El Salvador - Zeleris - 3-5 days

 • Estonia - StarPack Express - 3-4 days

 • Finland - UPS - 4-5 days

 • France - Zeleris / ASM - 4-5 days

 • Germany - Zeleris - 3-5 days

 • Gibraltar - TNT Economy Europe - 4-7 days

 • Greece - StarPack Express - 3-4 days

 • Guatemala - Zeleris - 3-5 days

 • Honduras - Zeleris - 3-5 days

 • Hungary - StarPack Express - 3-4 days

 • Iceland - Correos Express International - 3-5 days

 • India - StarPack Express - 4-6 days

 • Ireland - UPS - 4-5 days

 • Italy - UPS - 4-5 days

 • Kuwait - StarPack Express - 4-6 days

 • Latvia - Correos Express International - 2-5 days

 • Liechtenstein - Correos Express International - 3-5 days

 • Lithuania - Correos Express International - 2-5 days

 • Luxembourg - UPS - 4-5 days

 • Macedonia, Rep. of - Correos Express International - 3-4 days

 • Malta - Zeleris - 4-5 days

 • Mexico - Correos Express International - 3-5 days

 • Moldova - Correos Express International - 3-4 days

 • Montenegro - Correos Express International - 3-4 days

 • Netherlands - UPS - 4-5 days

 • New Zealand - Zeleris - 3-4 days

 • Nicaragua - Zeleris - 3-5 days

 • Norway - Correos Express International - 3-5 days

 • Oman - Zeleris / StarPack Express - 3-6 days

 • Panama - Zeleris - 3-5 days

 • Paraguay - Zeleris - 3-5 days

 • Peru - Zeleris - 3-5 days

 • Poland - Correos Express International - 2-5 days

 • Portugal - Tourline Express - 2-4 days (Shipments are not made to the islands of the Azores and Madeira)

 • Qatar - StarPack Express - 4-6 days

 • Romania - StarPack Express - 3-4 days

 • Serbia - Correos Express International - 3-4 days

 • Singapore - StarPack Express - 4-6 days

 • Slovakia - StarPack Express - 3-4 days

 • Slovenia - Correos Express International - 2-5 days

 • Spain Peninsular - Correos Express - 1-3 days (Shipments are not made to the Canary Islands, Ceuta and Melilla)

 • Spain: Balearic Islands - Correos Paq 72h - 3-4 days

 • Sweden - UPS - 4-5 days

 • Switzerland - Correos Express International - 3-5 days

 • Taiwan - StarPack Express - 7-9 days

 • Turkey - StarPack Express - 3-5 days

 • Ukraine - Correos Express International - 3-4 days

 • United Arab Emirates - StarPack Express - 3-5 days

 • United Kingdom (England, North Ireland, Scotland, Wales) - UPS - 4-5 days (Shipments are not made to the Isle of Man, Jersey and Guernsey)

 • United States of America - DHL Express / FedEx - 3-5 days

 • Uruguay - Zeleris - 3-5 días

 

 

RETURNS

(Return Policy extracted from our Terms & Conditions)

Right of withdrawal: The CUSTOMER has the right to withdraw from this contract within 14 natural days without giving any reason.

The withdrawal period will expire after 14 days from the day on which the delivery date of the purchased product to the CUSTOMER or to the person designated by him/her for collecting the product, other than the courier.

To exercise the right of withdrawal, the CUSTOMER must notify his/her decision to withdraw from the contract by an unequivocal statement (e.g. a communication sent by mail or e-mail). The CUSTOMER may use the model withdrawal form below, although its use is not mandatory:

 

Withdrawal model form in accordance to Annex of Consumers and Users Act of 2007 (the CUSTOMER can copy and paste the form below into an email and complete his/her data if he/she wants to withdraw from the contract)

To the attention of BELLUM WATCHES, located in Huelva (Spain), Avda. Galaroza 12 A, 2º, Oficina 20, C.P. 21.006. E-mail contact: info@bellumwatches.com

I hereby communicate my wish to to withdraw from the purchase contract of the following product _______________ [identify the product], the order of which was placed on ___/___/20__, and was received on ___/___/20__

Name of the CUSTOMERS: _____________________________________

Address of the CUSTOMERS: ___________________________________

Date of communication of withdrawal: ___/___/20__

               

To meet the withdrawal period it suffices that the communication concerning the exercise of the withdrawal right by the CUSTOMER is sent before the expiry of the deadline.             

 

Consequences of withdrawal: In case of withdrawal exercised and communicated by the CUSTOMER, and once such communication is received, BELLUM WATCHES provides the CUSTOMER the precise instructions for returning the order on exercising the right of withdrawal, expressly indicating the address where the products must be sent.

The CUSTOMER should bear the direct cost of returning the products in case of withdrawal and must for that purpose, hire the courier or post service which he/she deems appropriate. In no event a return will be admitted under the form of “postage due".

All the payments received thereof, including delivery charges (with the exception of the additional costs resulting from the choice by the costumer in a mode other than the least expensive type of standard delivery offered by BELLUM WATCHES), without undue delay and in no case later than within 14 calendar days from the date on which it has informed to BELLUM WATCHES of the decision to exercise the right of withdrawal. BELLUM WATCHES may retain such reimbursement until the reception of the products, or until the CUSTOMER has supplied evidence of the return of the property, whichever condition is met first and in both cases to the address indicated by BELLUM WATCHES for that purpose. It shall make such reimbursement using the same forms of payment used by the CUSTOMER for the initial transaction.

The CUSTOMER should return or deliver products directly to the address indicated by BELLUM WATCHES, without undue delay and in any case no later than within 14 calendar days from the date communicated by the CUSTOMER’S decision to withdraw from the contract. The deadline is met if the CUSTOMER sends back the products before the period has ended.

According to Article 74 of the Spanish Law on Protection of Consumers and Users, related to the consequences of exercising the right of withdrawal, and existing the duty for both parties to restore reciprocally the benefits once exercised the withdrawal right, the CUSTOMER must return the products with its original packaging and with all the accessories and/or supplements delivered.

The CUSTOMER only will be responsible for the diminished value of the product resulting from a handling in a different way to that necessary to establish the nature, features and functioning of the products.

 

Returns of defective products: If the delivered products are not in conformity with the contract, because of damage or defect not attributable to the CUSTOMER, the CUSTOMER must contact BELLUM WATCHES via e-mail: info@bellumwatches.com, providing the data about the acquired products and indicating what is the defect detected, the date in which the order was placed, the date of delivery, name and e-mail. BELLUM WATCHES will contact the CUSTOMER to inform him/her how to proceed.

In any case, if the defect is confirmed, all expenses will be reimbursed (including shipping), and BELLUM WATCHES will bear the costs of the return.